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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the 'continual improvement model' is CORRECT?

A) Organizations should use an additional model or method to link improvements to customer value
B) The model is applicable to only certain parts of the service value system
C) Organizations should work through the steps of the model in the sequence in which they are presented
D) The flow of the model helps organizations to link improvements to its goals

2. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Information and technology
B) Partners and suppliers
C) Organizations and people
D) Value streams and processes

3. Which is considered by the 'partners and suppliers' dimension?

A) Working with an integrator to manage relationships
B) Using artificial intelligence
C) Defining controls and procedures
D) Using formal roles and responsibilities

4. Which of the following terms is more suitable to describe the functionality of a service?

A) Utility
B) Output
C) Outcome
D) Warranty

5. Which statement about a 'continual improvement register (CIR)' is TRUE?

A) Used to help plan changes, assist in communication, avoid conflicts, and assign resources
B) Used to track and manage improvement ideas from identification through to final action
C) Used to select the right method, model or technique for identifying improvements
D) Used to provide a formal description of one or more services, designed to address the needs of a target consumer group

Solutions: