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Last Updated: Jul 20, 2026
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.
These are following steps for registering the ITILSC-SOA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
| Section | Objectives |
|---|---|
| Topic 1: Service Level Management | - Service Agreements
|
| Topic 2: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 3: Service Portfolio Management | - Service Portfolio
|
| Topic 4: Demand Management | - Demand Analysis
|
| Topic 5: Financial Management for IT Services | - Financial Processes
|
| Topic 6: Introduction to Service Offerings and Agreements | - Service Management as a Practice
|
| Topic 7: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 8: Supplier Management | - Supplier Lifecycle
|
| Topic 9: Business Relationship Management | - Customer and Business Relationships
|
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