Exam Code: 1Z1-993
Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud

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Oracle 1Z1-993 Exam Syllabus Topics:

Topic	Details
Topic 1	Set Up Hotkeys, SmartText, SR Audit Set Up SR Creation and Handling Configure a Service Request Category Describe Common SR Processing Activities
Topic 2	Identify Common SR Searches Configure a Service Catalog Implement an SR Assignment Mapping Identify KM Enablement Activities (products categories, security, features)
Topic 3	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 4	Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
Topic 5	Perform Email Set Up Activities (inbound setup, outbound setup, templates) Describe CTI Integration Architecture Configure CTI Notifications, Media Toolbar
Topic 6	Perform File-Based Import and Export Describe Analytics Concepts (infolets, subject areas, queries)
Topic 7	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 8	Modify an Analytics Report Describe the Engagement Cloud Security Model Use Functional Setup Manager (FSM)

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993

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