Salesforce Certified Field Service Consultant Sample Questions:

1. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) Make the dispatcher the assigned resource on the Service Appointments.
B) Auto-generated scheduled Service Appointments will be shared with resources.
C) The Service Appointment's parent record can be shared with the assigned resource.
D) A Service Appointment can be shared by clicking Sharing on the record.

2. Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A) The Dispatcher Console Appointment list and filter the list to show only desired service appointments
B) The Preventative Maintenance Gantt and filter the list to show only desired work orders
C) The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
D) The Dispatcher Console Map and filter the list to show onlydesired service appointments

3. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Required Resource
B) Service Crew
C) Preferred Resource
D) Technicians with Required Skills

4. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Assets and define a hierarchy.
B) Use Products and Product Families.
C) Use Orders and Order Products.
D) Use Work Orders and define a hierarchy.

5. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Create a flow to add the products to the work order.
B) Add the product fields to the work order layout.
C) Include the required products in the work type.
D) Ensure the product items are available in inventory.

Solutions: