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Updated: Oct 26, 2026

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Oracle 1Z0-1037-21 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Knowledge Management 2021 Implementation Essentials
Exam Number:1Z0-1037-21
Available Languages:English
Certificate Validity Period:18 months from certification date
Exam Price:USD $245
Exam Duration:90 minutes
Real Exam Qty:55
Exam Format:Multiple Choice, Multiple Answer, Single Answer
Related Certifications:Oracle B2C Service Knowledge Management Cloud
Passing Score:64%
Recommended Training:Oracle Cloud Applications Learning Subscription
Oracle Knowledge Management 2021 Implementation Training
Exam Registration:Pearson VUE Oracle Registration
Oracle University Exam Page
Sample Questions:Oracle 1Z0-1037-21 Sample Questions
Exam Way:Online proctored or onsite testing center via Pearson VUE
Pre Condition:No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions
Official Syllabus URL:https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21

Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
B2C Service Knowledge Foundation35%- Knowledge Base Configuration
  • 1. Content types and categories
    • 2. Setup and administration
      • 3. Access control and permissions
        - Content Authoring and Management
        • 1. Review and publishing workflow
          • 2. Create and edit answers
            • 3. Version control and archiving
              Reports and Analytics15%- Knowledge Reports
              • 1. Usage and search analytics
                • 2. Queue and activity reports
                  • 3. Content performance metrics
                    Common B2C Service Features15%- General Platform Functionality
                    • 1. Queues and routing
                      • 2. Security and administration basics
                        • 3. Interface and navigation
                          Knowledge Advanced35%- Integration and Customization
                          • 1. Web services and APIs
                            • 2. Integration with B2C Service
                              • 3. Custom fields and attributes
                                - Advanced Configuration
                                • 1. Taxonomy and metadata management
                                  • 2. Search and relevance tuning
                                    • 3. Synonyms and concepts

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      Question #1

                                      Which two features can you use toconnect output levels in a report? (Choose two.)

                                      • A. variables
                                      • B. drill-down filters
                                      • C. grouping
                                      • D. drill-down links
                                      • E. dashboards
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B,D  🗳️

                                      Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).

                                      Question #2

                                      Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

                                      • A. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
                                      • B. When executing a query against a report database, a maximum of 100,000 rows can be returned.
                                      • C. When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.
                                      • D. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
                                      • E. When executing a query against a report database, a maximum of 20,000 rows can be returned.
                                      • F. The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B,F  🗳️

                                      Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).

                                      Question #3

                                      What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

                                      • A. 5 MB
                                      • B. 30 MB
                                      • C. 25 MB
                                      • D. 20 MB
                                      • E. 10 MB
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).

                                      Question #4

                                      You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
                                      What display position should you configure?

                                      • A. Fix First
                                      • B. Historical usefulness
                                      • C. Place at First
                                      • D. Place at Top
                                      • E. Fixed at Top
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).

                                      Question #5

                                      Which five components can be used to filter the Authoring inbox? (Choose five.)

                                      • A. Content Types
                                      • B. Locales
                                      • C. Rating
                                      • D. Consoleroles
                                      • E. Product and Categories
                                      • F. Assignment status
                                      • G. Views
                                      • H. User
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B,F,G,H  🗳️

                                      Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).

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