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Updated: Aug 18, 2026

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Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcei-300-820.html

Cisco 300-820 Domains to Nail

To attain a passing score in the Cisco 300-820 exam, the candidate must ace four exam domains and all the terms included in them. These exam objectives are as follows:

  • Configurations of Initial Expressway (25%)

    The second domain for the Cisco 300-820 test deals with Expressway initial arrangements. In particular, it will ask the entrant to configure various settings for the expressway that include DNS, network interfaces, certificates, clustering, QoS, and networking firewall regulations. Furthermore, it also includes the configuration of the core Expressway dial plan components such as transforms, search rules, zones, regular expression, and pipes & links. The candidate should also be capable of configuring the Expressway series with the help of prevention measures of toll fraud without CPL custom scripts. Next, this section of the real exam also deals with configuring B2B solution collaboration components that include Microsoft DNS records, Microsoft CA, traversal zones, neighbor zones, transforms, search rules, and the SIP integration for trunks. At last, such an area discusses how to troubleshoot the B2B solution as well as its elements.

  • Key Concepts (25%)

    The first portion of the final exam includes the key concepts of the collaboration solutions. This way, the candidate is expected to have a thorough understanding of the NAT concept in regards to Collaboration environments. It is also essential for you to know about STUN, ICE, and TURN as well as their purpose. This domain also expects the entrant to have knowledge about the Expressway for the Media Traversal and protocol networking on it. These protocols include H.323 SIP, IPv6, and IPv4. Furthermore, the applicant should be capable of describing Expressway Licensing and its components such as the Option keys, Release key, and license consumptions. The concept of SIP media for the encryption mode, the core Expressway dial plan, and their components will as well be tested in this section. Finally, such a scope touches on various important settings for Expressway such as DNS, network interfaces, certificates, QoS, clustering, and firewall rules. Overall, within such a topic, you'll get to know more about such concepts like Force encrypted/unencrypted, best effort, pipes, links, zones, and auto.

  • Technologies of WebEx (25%)

    The final sector of 300-820 CLCEI exam consists of the concepts and configuration of the WebEx technologies of Cisco. So, in the first place, the entrant needs to be capable of describing the media flows in addition to signaling in the Cisco WebEx Video Mesh execution. In addition to that, this section includes the configuration of WebEx Hybrid/Connector Services that comprise the calendar services like Office 365, message services such as IM&P prerequisites, user WebEx assignment directory services, and bandwidth, endpoint, and clustering video mesh. Here, the applicant also needs to consider all the deployment requirements of the aforementioned services. Finally, this domain details the concept of Jabber offered by Cisco for Cloud & Hybrid installations.

  • Remote Access & Mobile (25%)

    This part of the official exam is all about remote access as well as various mobile solutions. It consists of questions regarding the configuration of mobile and remote access solutions or MRA for short. This includes components such as DNS record types, certificates, traversal zones for unified communications & the configuration on Expressway, HTTP allow lists, and the SIP trunk profile for security on the Unified Communications Manager of Cisco. The applicant should also be capable of troubleshooting the MRA solutions along with all its components like Microsoft CA, IM&P, Unity Connection, and Expressways if to mention a few.

Cisco 300-820 Exam Overview:

Certification Vendor:Cisco
Exam Name:Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0
Exam Number:300-820
Exam Format:Multiple choice, Multiple response
Certificate Validity Period:3 years
Real Exam Qty:55-65
Available Languages:English
Passing Score:750-850 (scale 300-1000)
Exam Price:USD 300
Related Certifications:Cisco Certified Network Professional (CCNP) Collaboration
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Exam Duration:90 minutes
Recommended Training:Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
Cisco U. Learning Path - Collaboration Cloud & Edge
Exam Registration:Pearson VUE
Sample Questions:Cisco 300-820 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended knowledge: CCNA Collaboration or equivalent experience, understanding of Cisco Unified Communications and Webex solutions
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/clhct.html

What Will You Get after Passing the Exam?

If you clear Cisco 300-820, you will be awarded the Cisco Certified Specialist – Collaboration Cloud & Edge Implementation accreditation, which is part of the Cisco Certified Specialist certification track. And if you have also completed 350-801 CLCOR, a core test focusing on the collaboration infrastructure and its fundamental technologies, then you’ll obtain the CCNP Collaboration certificate as well.

Cisco 300-820 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Hybrid and Migration to the Cloud10%- Hybrid services implementation
  • 1. Cloud Connected UC and migration tools
  • 2. Calendar, directory, message connectors
- Deployment models and integration
  • 1. Video Mesh, hybrid data security
  • 2. On-premises to cloud migration
Topic 2: Suite and Device Configuration25%- Webex Calling configuration
  • 1. Trunks, route groups, translation patterns
  • 2. Locations, numbers, dial plans, permissions
- Webex Meetings and Messaging setup
  • 1. Endpoint registration and provisioning
  • 2. Deployment models and feature configuration
Topic 3: Security10%- Security architecture and services
  • 1. Encryption, authentication, access control
  • 2. Identity, key management, compliance
- Security configuration
  • 1. Endpoint, meeting, administration security
  • 2. Trunk and media security policies
Topic 4: Cloud Management, Suite and Devices Administration20%- Monitoring and troubleshooting
  • 1. Call routing, meetings, messages issues
  • 2. Endpoint and service health monitoring
- Control Hub administration
  • 1. User, organization, site management
  • 2. Domain setup, security settings, integrations
Topic 5: APIs and Programmability10%- Development tools and portals
  • 1. Device macros and automation
  • 2. App Hub, Developer Portal, Room OS Portal
- Webex APIs
  • 1. Messaging, Meeting, Calling, People APIs
  • 2. Events and integration APIs
Topic 6: Collaboration Cloud Technologies25%- Key concepts and architecture
  • 1. Expressway media traversal and protocol interworking
  • 2. Licensing and backup/restore procedures
  • 3. NAT, ICE, TURN, STUN
- Expressway configuration and integration
  • 1. Dial plan, B2B communication, MRA implementation
  • 2. Network, certificates, clustering, QoS setup

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