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Updated: Sep 09, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125 USD (historical) |
| Exam Format: | Scenario-Based, Multiple Choice |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Retired June 23, 2012; previously delivered via Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME telephony environments |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness |
| Topic 3: Network & Telephony Integration | 20% | - LAN/WAN connectivity and QoS - Security and access control - SIP trunking and PSTN connectivity |
| Topic 4: Implementation & Configuration | 35% | - Voicemail, messaging, and unified communications - Avaya IP Office system deployment - User configuration, dial plan, and routing - Licensing, feature activation, and system setup |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the ClI information to the Account Code.
- B. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- C. Enable CLI tracking
- D. Add the Client CLI information to the Incoming Call Route.
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
- B. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
- C. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
- D. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?
- A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
- B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
- C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
- D. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. There is no limit.
- B. Not a supported feature
- C. One backup per system
- D. Limited to the number of systems in an SCN
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. https://localhost/CCRWebAgent
- B. http://192.168.42.100/CCRWebClint
- C. http://192.168.42.100:8888
- D. http://192.168.42.100:8080/inyama/inyama.html
- E. http://localhost/CCRWebAgent
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