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Updated: Jul 25, 2026
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Avaya 31860X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IX™ Calling Design Exam |
| Exam Number: | 31860X |
| Passing Score: | 70% - 72% |
| Exam Format: | Multiple Choice, Scenario-Based, Proctored |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya OneCloud UCaaS Design Avaya Certified Design Expert (ACDE) |
| Available Languages: | English |
| Exam Price: | USD 125 |
| Recommended Training: | Avaya IX Calling Design Documentation Avaya IX Calling Design Official Training |
| Exam Registration: | Avaya Learning Pearson VUE Registration |
| Sample Questions: | Avaya 31860X Sample Questions |
| Exam Way: | Online proctored or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya UC solutions, networking, SIP, and telephony concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://learning.avaya.com/ |
Avaya 31860X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Compliance | 15% | - Encryption and authentication - Regulatory compliance requirements - Security framework and policies |
| Topic 2: Deployment & Troubleshooting | 10% | - Monitoring and performance optimization - Deployment planning and validation - Common design issues and resolution |
| Topic 3: Core Solution Design | 25% | - Media and signaling design - Call routing and handling design - User and device provisioning model - Avaya IX Calling core components design |
| Topic 4: Integration & Interoperability | 20% | - Third-party application integration - Integration with PSTN and legacy systems - Interoperability with Avaya Aura |
| Topic 5: Design Principles & Requirements Analysis | 20% | - Dial plan and numbering scheme design - Network infrastructure assessment - Customer requirements gathering - Scalability and redundancy planning |
| Topic 6: Avaya IX Calling Overview | 10% | - Solution architecture and components - Integration with other Avaya platforms - Key features and benefits |
Avaya IX™ Calling Design Sample Questions:
1. What is a benefit of Session Manager?
A) It centralizes the management of remote gateways.
B) It de-centralizes management of phones and users enterprise-wide.
C) It provides SIP application interoperability across multi-vendor equipment.
D) It provides traditional analog trunking to the edge devices.
2. You are interested in having multiple devices to register with the same extension number, but use only one user license.
Which three are required for the Multiple Device Access feature? (Choose three.)
A) Avaya Aura Session Manager
B) Avaya one-X Client Enablement Services
C) Avaya Aura Application Enablement Services
D) Avaya Aura Communication Manager
E) Avaya Aura System Manager
3. In preparation for the migration of CS1000 phones to Avaya Aura, your customer is trying to understand how things will work after the migration.
How will CS1000 phones register?
A) Directly to Communication Manger
B) Directly to the Avaya Device Adapter
C) To System Manager via the Avaya Device Adapter
D) To Session Manager via the Avaya Device Adapter
4. A customer has a single size with 2,500 users. They want a solution that provides hardware redundancy. The failure of a single component should not be service impacting.
Given these parameters, what would satisfy their request?
A) Communication Manager Simplex with Survivable Core
B) Communication Manager Simplex with Survivable Remote
C) Communication Manager S8300
D) Communication Manager Duplex
5. In an Avaya Aura 8.1 deployment, where do Remote SIP Workers ultimately register?
A) Session Manager
B) Communication Manager
C) System Manager
D) Avaya Device Adapter
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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