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Updated: Sep 08, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed / ~70% |
| Available Languages: | English |
| Exam Price: | $250 USD |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55-65 |
| Exam Format: | Computer-based, Multiple Choice |
| Related Certifications: | Avaya Aura Communication Manager Implementation Avaya Call Management System (CMS) Specialist |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACD, Call Routing & Vectoring | 25% | - Call treatment and routing logic - Vector programming and VDN configuration - ACD, hunt groups and skill assignment |
| Topic 2: Reporting & Performance Management | 15% | - Service level and agent performance analysis - CMS Supervisor administration - Real-time and historical reporting |
| Topic 3: Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Common implementation issues and fixes - Diagnostic tools and log review |
| Topic 4: Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - Data collection and reporting principles - CMS installation and setup |
| Topic 5: Avaya Aura Communication Manager Fundamentals | 25% | - SAT administration basics - Licensing and feature overview - System architecture and integration |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
- B. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- C. The switch and CMS can he connected through a network.
- D. The switch can have a direct-connect to the CMS
Which program is a custom application on the CMS?
- A. Avaya Visual Vectors Client
- B. Avaya Supervisor
- C. High Availability Admin Sync
- D. Alarm Origination Manager
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly archiver for ACD3 failed to run successfully.
- B. The nightly archivers far ACD1 and ACD2 have not complete yet.
- C. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
- D. The nightly backup was in contention far the nightly archiver for ACD3.
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. From Solaris login as root and use the date command
- B. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- D. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Which three are settings for Vector Variables? (Choose three)
- A. Action
- B. Scope
- C. Length
- D. Assignment
- E. Stop Position
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