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Updated: Jul 21, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Implementation |
| Exam Number: | 6402 |
| Passing Score: | Not publicly disclosed (approx. 70-75%) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACSS - Avaya Certified Support Specialist AIPS - Avaya IP Office Platform |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Center Prometric Registration |
| Sample Questions: | Avaya 6402 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers or online proctored |
| Pre Condition: | Basic knowledge of VoIP, networking and IP Office concepts; recommended completion of related training |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - System logs, alarms and debugging tools - Common issues and resolution steps |
| Endpoints & Trunks | 20% | - Media resources and codec settings - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning |
| System Configuration & Management | 30% | - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings - Short codes, time profiles and call routing - User profiles, extensions and rights |
| System Architecture & Installation | 25% | - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition |
| Voicemail & Applications | 15% | - Embedded Voicemail configuration - VoiceMail Pro installation and setup - Auto Attendant and call flows - Licensing for advanced features |
Avaya IP Office Implementation Sample Questions:
1. Which Short Code type has the highest priority when dialing a number on an IP Office terminal?
A) Line
B) Route
C) System
D) User
2. When connecting a 1600 series IP telephone to an IP500v2, which license is required?
A) IP500 Data Networking
B) Privileged Edition
C) Avaya IPEnd Points
D) IP500 Public Worker
3. A customer wants to have a telephone in the reception area which can only call extension 2000 (internal receptionist) when the hand set is picked up.
Which short code configuration will meet the customer need?
A) ?D Dialtxtn 2000 in the user short code table
B) !!H Dial #2000 in the line short code table
C) ?H DirectDial E2000 in the user rights short code table
D) #Help# DialDirect 2000 in the system short code table
4. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?
A) yellow2meterinterconnect cables
B) a Standard 19" Rack
C) an IP400 Rack Mounting Kit
D) an Uninterruptable Power Supply
5. Based on the information in the exhibit, how should the Afternoon recording be changed?
A) Dial *17 and then 5 to get the hidden prompt.
B) Upload anew recording using Monitor.
C) Dial *8101 then follow the prompts.
D) Dial *8201 then follow the prompts.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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