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Updated: Jul 15, 2026
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Avaya 74950X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Integration Exam |
| Exam Number: | 74950X |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-based Questions |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 Years |
| Available Languages: | English |
| Related Certifications: | ACIS – 7495 Avaya Oceana® Solution Implement |
| Sample Questions: | Avaya 74950X Sample Questions |
| Exam Way: | Pearson VUE authorized testing center or online proctored delivery (where available). |
| Pre Condition: | Recommended completion of Avaya Breeze® Implementation and Support training and Avaya Control Manager training. Practical experience with Avaya Oceana deployment is strongly recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Updated_Avaya_Oceana%28R%29_Solution_Certifications_ACIS-7495%26ACSS-7497.pdf |
Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Oceana Solution Architecture | - Avaya Oceana core components - Avaya Breeze platform integration - Component interfaces and interactions - Workspaces architecture |
| Topic 2: Installation and Initial Configuration | - Core platform deployment - Avaya Control Manager integration - Cluster installation and configuration - Certificates and security setup |
| Topic 3: Administration and Maintenance | - Database and datastore management - Backup and restore procedures - Routine operational tasks - System monitoring |
| Topic 4: Troubleshooting and Best Practices | - Integration issue diagnosis - Channel troubleshooting - Log analysis - Deployment best practices |
| Topic 5: Omnichannel Solution Integration | - Web Chat integration - Social media and chatbot integration - Email channel integration - Voice channel integration - SMS channel integration |
| Topic 6: Workspaces and Agent Experience | - Interaction routing and handling - Agent Workspaces configuration - Context management - Supervisor features |
Avaya Oceana® Solution Integration Sample Questions:
1. Which encryption method is used in the Avaya Surge™ IoT application user Interface to encrypt communication flow between the Surge solution components?
A) TLS 1 with 2048 encryption
B) TLS 1.1 with 1024 encryption
C) TLS with 2048 encryption
D) TLS 1.2 with 2048 encryption
2. In the Avaya Surge™ IoT solution, the HyperSec Gateway is authenticated to the Avaya Surge™ IoT Controller, but does not accept tunnel connections.
When the HyperSec gateway is disabled in the Ready state, it will move to which state?
A) Onboarded state
B) Disabled state
C) Error state
D) Fixed state
3. Which Avaya Surge™ IoT Controller type supports management of less than 150 IoT devices?
A) Avaya Enterprise Class-1 IoT Controller
B) Avaya Standard Class IoT Controller
C) Avaya Business Class IoT Controller
D) Avaya Enterprise Class IoT Controller
4. Which Avaya Surge™ Administration user interface sub interface can be used to perform the software upgrades for ONA and HyperSec Gateway?
A) ONA/HyperSec Device Diagnostics user interface
B) Surge Administration user interface
C) Device Software Management
D) SDN Controller Device Orchestration user interface
5. Which database model does an adopted Avaya Surge™ IoT solution use to store all the data points on the main memory database?
A) RDBMS
B) NoSQ
C) MYSQL
D) PSSQL
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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