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Updated: Sep 06, 2026
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Nortel 920-481 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | CallPilot Rls.5.0 Unified Messaging |
| Exam Number: | 920-481 |
| Exam Format: | Scenario-based, Multiple Choice |
| Related Certifications: | 920-482 CallPilot Rls.5.0 Networking, Upgrades & Troubleshooting 920-183 CallPilot Rls.5.0 System Administrator |
| Certificate Validity Period: | 3 years |
| Exam Price: | Retired, originally ~$125–$149 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 70-75% |
| Real Exam Qty: | 55-67 |
| Sample Questions: | Nortel 920-481 Sample Questions |
| Exam Way: | Originally delivered via authorized test centers; RETIRED since November 30, 2010 |
| Pre Condition: | Basic knowledge of Nortel CS1000 and CallPilot systems; no mandatory prerequisite exam |
Nortel 920-481 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 20% | - System monitoring and logs - Common issues and resolution - Backup, restore, and database management |
| Topic 2: CallPilot Rls.5.0 Architecture & Components | 25% | - Unified Messaging core features - System hardware and software components - Integration with CS1000 PBX and IP networks |
| Topic 3: Installation & Configuration | 25% | - CallPilot Manager configuration - Server installation and initial setup - Mailbox and user account setup - Network and telephony integration |
| Topic 4: Unified Messaging Features & Services | 25% | - Auto attendant and call routing - Message delivery, notification, and storage - Voice mail, fax, and email integration - Message security and access control |
| Topic 5: Licensing & Administration | 5% | - System reports and diagnostics - License management and capacity planning |
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