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Updated: Sep 29, 2026
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SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
C_C4H520_02 Exam Certification Details:
| Duration: | 180 mins |
| Level: | Associate |
| Exam: | 80 questions |
| Cut Score: | 61% |
| Languages: | English |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C_C4H520_02 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 2005 |
| Exam Number: | C_C4H520_02 |
| Passing Score: | 61-65% |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Recommended Training: | SAP Learning - Field Service Management |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_C4H520_02 Sample Questions |
| Exam Way: | Online proctored or test center (SAP Certification via SAP Learning Hub / SAP Certification Hub) |
| Pre Condition: | No mandatory prerequisite, but SAP recommends basic knowledge of SAP Field Service Management and service processes. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management |
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