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Updated: Oct 13, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant Exam |
| Exam Number: | FS-Con-101 |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 200 (retake: USD 100) |
| Passing Score: | 63% |
| Real Exam Qty: | 60-65 |
| Related Certifications: | Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator |
| Exam Format: | Multiple-select, Scenario-based items, Multiple-choice |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Recommended Training: | Prepare for Your Salesforce Field Service Consultant Credential Implement Salesforce Field Service (FSL201) |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or in-person at Kryterion testing centers |
| Pre Condition: | Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant certifications |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101 |
| Section | Weight | Objectives |
|---|---|---|
| Managing Resources | 16% | - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills - Understand license types and deployment |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
Correct Answer: D 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and Priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this Requirement?
Correct Answer: C 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
Correct Answer: B 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?
Correct Answer: D 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Universal Containers has role-based Technicians and managers who handle Service Appointments.
Sometimes Technicians arrive on-siteBut are unable to gain access to the customer's equipment. Only the manager has permission to cancel the Service Appointment. How should a Consultant meet this requirement?
Correct Answer: A 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
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