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Updated: Oct 13, 2026

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Salesforce FS-Con-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Field Service Consultant Exam
Exam Number:FS-Con-101
Certificate Validity Period:2 years
Exam Price:USD 200 (retake: USD 100)
Passing Score:63%
Real Exam Qty:60-65
Related Certifications:Salesforce Certified Service Cloud Consultant
Salesforce Certified Administrator
Exam Format:Multiple-select, Scenario-based items, Multiple-choice
Exam Duration:105 minutes
Available Languages:English
Recommended Training:Prepare for Your Salesforce Field Service Consultant Credential
Implement Salesforce Field Service (FSL201)
Exam Registration:Salesforce Certification Portal
Kryterion Webassessor
Sample Questions:Salesforce FS-Con-101 Sample Questions
Exam Way:Online proctored or in-person at Kryterion testing centers
Pre Condition:Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant certifications
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101

Salesforce FS-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Managing Resources16%- Set up and manage crews and resource types
- Configure service territories and membership
- Manage time sheets, operating hours, and skills
- Understand license types and deployment
Managing Inventory8%- Select inventory and price book models
- Manage products, consumption, and returns
Managing Assets5%- Maintain assets and asset relationships
- Track asset history and maintenance
Managing Work Orders23%- Configure work order processes, types, and parameters
- Relate work orders, service appointments, and products
- Manage work order lifecycle, line items, and milestones
Managing Scheduling and Optimization28%- Set up operating hours and availability
- Configure scheduling policies and optimization rules
- Manage service appointment lifecycle and assignment
- Use dispatcher console and scheduling tools
Configuring Mobility10%- Distinguish mobile app capabilities
- Configure Field Service mobile app settings
- Enable mobile workflows and sign-off processes
Configuring Maintenance Plans5%- Design and implement maintenance plans
- Schedule recurring work
Permissions and Sharing5%- Manage territory visibility and sharing rules
- Configure permission sets and access

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

  • A. Create an Apex Trigger.
  • B. Build a Workflow Rule.
  • C. Configure an Auto Dispatch Scheduled Job.
  • D. Enable Drip feed Dispatch.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and Priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this Requirement?

  • A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
  • B. Create one Work Order and override the price on Work Order Line Items for products on thePreferred Price Book.
  • C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
  • D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to eachWork Order Line Item.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?

  • A. Use the standard Work Order email template.
  • B. Use the standard Service Report.
  • C. Create a custom report.
  • D. Create a Process Builder to generate a report.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?

  • A. Create a product item and enter the Technicians' lock quantity.
  • B. Create a product item with all the serial numbers in the notes section.
  • C. Create a product item for each door lock utilizing standard fields.
  • D. Create a product item and enter the serial numbers in the related list.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

Universal Containers has role-based Technicians and managers who handle Service Appointments.
Sometimes Technicians arrive on-siteBut are unable to gain access to the customer's equipment. Only the manager has permission to cancel the Service Appointment. How should a Consultant meet this requirement?

  • A. Limit Status Transitions based on Profile.
  • B. Configure Status Transitions based on Resource Type.
  • C. Assign Permission Sets that allow Status Transitions.
  • D. Allow Status Transitions based on Role.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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