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Updated: Aug 11, 2026
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HP HP2-B138 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Selling HP Printing Services |
| Exam Number: | HP2-B138 |
| Passing Score: | 70% |
| Certificate Validity Period: | 2-3 years |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice, Scenario-Based, Drag and Drop |
| Related Certifications: | HP Printing and Personal Systems Sales Certification |
| Exam Price: | Approx. $200 USD |
| Real Exam Qty: | 40-60 |
| Recommended Training: | HP Official Sales Training for Printing Services |
| Exam Registration: | Prometric Registration HPE Certification & Learning |
| Exam Way: | Online proctored or at authorized testing centers (Prometric / Pearson VUE) |
| Pre Condition: | No formal prerequisites; sales experience and basic HP product knowledge recommended |
| Official Syllabus URL: | https://certification-learning.hpe.com |
HP HP2-B138 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understand HP Printing Services Portfolio | 25% | - Hardware and Software Service Offerings - Managed Print Services (MPS) - Workflow and Document Management Solutions |
| Position and Present HP Solutions | 25% | - Pricing and contract models - Communicate value and benefits - Competitive differentiation |
| Sales Process and Closing | 25% | - Sales cycle management - Post-sales support overview - Negotiation and closing techniques |
| Analyze Customer Business Needs | 25% | - Identify customer printing environment challenges - Assess cost and efficiency requirements - Align services with business goals |
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