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Updated: Oct 12, 2026
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Exam Format: | Closed Book, Multiple Choice, Online Proctored Exam, Scenario-Based Questions |
| Exam Duration: | 90 minutes |
| Available Languages: | Chinese, Spanish, Italian, Japanese, Polish, French, Portuguese (Brazil), German, English |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional Certificate ITIL 4 Managing Professional |
| Exam Price: | USD $605+ |
| Certificate Validity Period: | 3 years |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online remote-proctored exam through PeopleCert or authorized examination providers; training may be delivered online or classroom-based. |
| Pre Condition: | Candidate must hold ITIL 4 Foundation certification, any ITIL v3 certification, or ITIL 4 Managing Professional Certificate. Accredited training through an Accredited Training Organization (ATO) or ITIL Official eLearning is mandatory before taking the exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693 |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Teams | - Team culture and collaboration
|
| Topic 2: Value Stream Design and Development | - Designing service value streams
|
| Topic 3: Create, Deliver and Support Practices | - Service performance and quality
|
| Topic 4: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 5: Information and Technology | - Supporting technologies
|
| Topic 6: Prioritization and Work Management | - Work planning and prioritization
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
- A. Deployment management does not play any role in the incident resolution value stream
- B. Deployment management plays an important role in any value stream requiring transition of service components to production environment
- C. Deployment management plays an important role only in creation of new services developed within the organization
- D. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
Correct Answer: B 🗳️
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
- A. Swarming
- B. Results-based measurement
- C. Advanced analytics
- D. Outsourcing
Correct Answer: A 🗳️
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A. Insourcing
- B. Nearshoring
- C. Offshoring
- D. Onshoring
Correct Answer: B 🗳️
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
- A. Engaging with a supplier to outsource tasks
- B. Increasing the number of test specialists
- C. Reducing the charges for less busy periods
- D. Introducing continuous integration and deployment
Correct Answer: C 🗳️
An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?
- A. Prioritize queues using a combination of criteria to maximize value and minimize risks
- B. Increase capacity to process all queries without delays
- C. Limit the number of incoming queries so they could be processed on time
- D. Prioritize all incoming queries according to their economic value to maximize profit and minimize penalties
Correct Answer: A 🗳️
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