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Updated: Aug 03, 2026
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| Certification Vendor: | EXIN / PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Real Exam Qty: | 40 multiple-choice questions |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Available Languages: | English, Chinese (Simplified), Japanese, German, French, Spanish, Portuguese |
| Recommended Training: | AXELOS/PeopleCert Official ITIL 4 Foundation Training EXIN Accredited Training Partners |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Governance - Continual improvement - Service value chain - Guiding principles - Opportunity, demand, and value |
| Topic 2: Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Topic 3: ITIL Practices Overview | - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
| Topic 4: Key Concepts of Service Management | - Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship |
1. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
A) Change authority
B) Problem analyst
C) Service level manager
D) Service desk agent
2. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
A) Release management
B) Supplier management
C) Relationship management
D) Service management
3. Which is the MOST LIKELY way of resolving major incidents?
A) The service desk identifying the cause and a resolution
B) A temporary team working together to identify a resolution
C) A support team following detailed procedures for investigating the incident
D) Users establishing a resolution using self-help
4. What is the purpose of the 'deployment management' practice?
A) To make new and changed services and features available for use
B) To move new or changed components to live environments
C) To protect the information needed by the organization to conduct its business
D) To plan and manage the full lifecycle of all IT assets
5. Which is part of the definition of a customer?
A) A means of enabling value co-creation
B) A set of specialized organizational capabilities for enabling value
C) The role that defines the requirements for a service
D) The role that authorizes budget for service consumption
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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