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Updated: Aug 03, 2026

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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:EXIN / PeopleCert
Exam Name:ITIL 4 Foundation Certification Exam
Exam Number:ITILFND_V4
Exam Price:Approx. USD 250–400 (varies by region and provider)
Real Exam Qty:40 multiple-choice questions
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Practice Manager
Exam Format:Multiple-choice, Closed book, Online proctored or test center
Passing Score:65% (26/40)
Exam Duration:60 minutes
Certificate Validity Period:3 years (renewal required under current ITIL certification scheme)
Available Languages:English, Chinese (Simplified), Japanese, German, French, Spanish, Portuguese
Recommended Training:AXELOS/PeopleCert Official ITIL 4 Foundation Training
EXIN Accredited Training Partners
Exam Registration:PeopleCert ITIL Certification Portal
EXIN ITIL 4 Foundation Registration
Sample Questions:EXIN ITILFNDv4 Sample Questions
Exam Way:Online proctored exam or authorized test center (computer-based)
Pre Condition:No formal prerequisites required. Basic IT literacy recommended.
Official Syllabus URL:https://www.exin.com/certifications/itil-4-foundation/

EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Governance
- Continual improvement
- Service value chain
- Guiding principles
- Opportunity, demand, and value
Topic 2: Four Dimensions of Service Management- Information and technology
- Partners and suppliers
- Value streams and processes
- Organizations and people
Topic 3: ITIL Practices Overview- Service management practices (e.g., incident management, service desk, change enablement)
- General management practices (e.g., continual improvement, risk management)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 4: Key Concepts of Service Management- Value and value co-creation
- Organizations, service providers, service consumers
- Products and services relationship

EXIN ITIL 4 Foundation Sample Questions:

1. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A) Change authority
B) Problem analyst
C) Service level manager
D) Service desk agent


2. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Release management
B) Supplier management
C) Relationship management
D) Service management


3. Which is the MOST LIKELY way of resolving major incidents?

A) The service desk identifying the cause and a resolution
B) A temporary team working together to identify a resolution
C) A support team following detailed procedures for investigating the incident
D) Users establishing a resolution using self-help


4. What is the purpose of the 'deployment management' practice?

A) To make new and changed services and features available for use
B) To move new or changed components to live environments
C) To protect the information needed by the organization to conduct its business
D) To plan and manage the full lifecycle of all IT assets


5. Which is part of the definition of a customer?

A) A means of enabling value co-creation
B) A set of specialized organizational capabilities for enabling value
C) The role that defines the requirements for a service
D) The role that authorizes budget for service consumption


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: C

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