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Updated: Sep 05, 2026
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According to the blueprint of this test, candidates will need to demonstrate the following skills if they want to pass MB-240 exam:
This part includes topics dedicated to mobile app installation. Candidates will go through all configuration stages meaning that they will learn how to identify the requirements for the supported platforms. Also, they should be prepared to work offline and use the Field Service Mobile app for Dynamics 365 Remote Assistant and Connected Field Service. Another subtopic included in this section is dedicated to mobile app configuration. So, the candidates should know how to configure the steps and actions for Field Service Mobile management and application. Also, they should know how to configure sync filters and offline data, as well as customizing Mobile Offline capabilities.
Exam-takers will need to demonstrate that they know how to manage customer assets. Thus, they will know how to configure and create the right uses for customer assets together with configuring 3D asset models. Another category included in this section is dedicated to warehouse and inventory management. For example, candidates will know how to set up warehouses and inventory, view product inventory, as well as adjusting inventory levels. Another subtopic included in this domain focuses on product returns and purchasing management. Additionally, this sector is essential to ensure customer satisfaction. This means that the exam-takers should know how to create purchase orders and how to finalize returns and create the proper return merchandise authorization.
Within this topic, the candidates' knowledge of managing scheduling options will be tested. Therefore, they should learn how to use Schedule Assistant and Board systems as well as configuring Quick Book features. Another subtopic included in this section focuses on implementing schedule boards. Thus, candidates should become skilled in identifying Booking Requirements features and use or know how to manually schedule work orders. Schedule Assistant implementation together with resource scheduling optimization is also tested in this chapter. The candidates should also demonstrate that they know how to configure Universal Resource scheduling. This means that they should become proficient in describing use cases for this system and restrict booking status values depending on the entity requirements.
This section asks candidates to demonstrate their expertise in configuring settings and service & product pricing. Thus, they should know how to configure and define resources and entities that meet business requirements. Also, the candidates should be able to properly define different service types and configure the minimum charge durations in addition to amounts. Another subtopic included here focuses on bookable resource management, mapping functionality enabling, and geocoding configuration. Finally, candidates' knowledge of integrating different tools with the Field Service environment will be tested as well. So, the examinees will need to show how skilled they are in using Power Automate flows and implement Dynamics 365 Remote Assist to be used with Dynamics 365 Field Service.
The final topic evaluates the candidates' knowledge of describing the use cases for the Internet of Things. Therefore, they should become familiar with identifying the situations when IoT can be used and describe each of its components. Also, they should know how to identify Dynamics 365 Field Service on Field Service Mobile application use cases. Another subtopic included here is dedicated to the implementation of Connected Field Service with IoT Hub. So, they should know how to manage IoT devices and security roles related to Dynamics 365 Connected Field Service.
Within this scope, the candidates will need to demonstrate their expertise in describing the lifecycle of a work order. Therefore, they should know how to configure work orders or booking status depending on the business context. Also, they should know how to manage and create work orders and be prepared for incident management. Managing and creating agreements is an additional topic included in this section. Overall, here, applicants will get to know more about functional locations, inspections, dashboards for field service metrics, incident kinds, automatic generation, invoices, and SLAs.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
These are following steps for registering the MB-240: Microsoft Dynamics 365 for Field Service exam.
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Available Languages: | English, Chinese (Simplified), Korean, Japanese |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Passing Score: | 700 / 1000 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate |
| Certificate Validity Period: | 1 year (renewal available) |
| Real Exam Qty: | 45-55 |
| Exam Format: | Case studies, Multiple-choice, Short answer |
| Sample Questions: | Microsoft MB-240日本語 Sample Questions |
| Exam Way: | Pearson VUE testing center / Online proctored exam |
| Pre Condition: | None required; recommended: basic understanding of Dynamics 365 and field service operations |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-240 |
According to the ZipRecruiter website, the mean salary for a Microsoft Dynamics Functional Consultant is about $118K. Though, as you understand, there is a big difference between the pay of an ordinary functional consultant and that of a Microsoft certified one.
In this way, you can make your CV stand out from the rest, enhance your competitiveness and open up new career opportunities just by successfully passing the Microsoft MB-240 exam. However, you need to study enough relevant material and/or take preparatory courses related to the MB-240 test objectives. So, enroll for the exam and start preparing right now. It all depends on you!
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Configure schedule board and board features - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Optimize schedules using resource scheduling optimization |
| Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Create and manage work orders |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations - Configure product inventory and item associations - Handle inventory adjustments and transfers |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring |
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