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Updated: Jul 15, 2026
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Microsoft MB2-866 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics CRM 2011, Customization and Configuration |
| Exam Number: | MB2-866 |
| Exam Price: | USD 165 (historical, may vary by region and is no longer actively sold) |
| Related Certifications: | Microsoft Certified Business Solutions Specialist: Microsoft Dynamics CRM 2011 |
| Passing Score: | 700/1000 |
| Exam Format: | Multiple choice, Case study, Scenario-based questions |
| Available Languages: | English |
| Exam Duration: | 120-150 |
| Certificate Validity Period: | Retired (no longer actively offered) |
| Real Exam Qty: | 40-60 |
| Sample Questions: | Microsoft MB2-866 Sample Questions |
| Exam Way: | Proctored exam (historically available via test centers; now retired) |
| Pre Condition: | Familiarity with Microsoft Dynamics CRM 2011 platform and basic business application concepts recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/ |
Microsoft MB2-866 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Process Automation | - Workflows
|
| Security Model | - Security roles and privileges
|
| Microsoft Dynamics CRM Architecture and Components | - Solution and deployment architecture
|
| Customization of Entities and Attributes | - Field and attribute customization
|
| Data Management and Integration | - Data import/export
|
| Forms, Views, and UI Customization | - Views and dashboards
|
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
1. A Microsoft Dynamics CRM 2011 organization has users located in three countries. You need to set the decimal precision for the currency fields. Which of the following settings should you configure? (Choose all that apply.)
A) the Personal Standards and Formats setting
B) the Precision setting on each currency attribute
C) the Organizational Standards and Formats setting
D) the Pricing Decimal Precision system setting
2. A company uses Microsoft Dynamics CRM 2011. Which of the following chart configurations supports data drill-down?
A) a chart with a category axis displaying a searchable field
B) an imported stacked (comparison) user chart
C) an imported stacked (comparison) system chart
D) a chart that you are viewing from a list of associated records
3. Which of the following is a task-based privilege?
A) Publish Articles
B) Share Opportunity
C) Write Contract
D) Append Note
4. Which type of customization is not supported by Microsoft Dynamics CRM 2011?
A) creating entities, fields, forms and charts within Microsoft Dynamics CRM
B) customizing the Microsoft Dynamics CRM schema
C) modifying the Microsoft Dynamics CRM website files and settings
D) extending Microsoft Dynamics CRM by using application event programming
E) automating business processes through Microsoft Dynamics CRM dialogs
5. In Microsoft Dynamics CRM 2011 on-premises, you create a one-to-many (1:N) configurable cascading relationship between the Account entity and a custom entity named EntityA . You need to ensure that all associated EntityA records are deleted when a user-owned record of Account is deleted. Which cascading rule on the Delete action enables the deletion of all associated EntityA records?
A) Cascade None
B) Cascade User Owned
C) Cascade Active
D) Remove Link
E) Restrict
F) Cascade All
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: F |
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