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Updated: Sep 27, 2026
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Pegasystems PEGAPCDC86V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 86V1 |
| Exam Number: | PEGAPCDC86V1 |
| Related Certifications: | Pega Certified Decisioning Consultant |
| Passing Score: | 70% |
| Certificate Validity Period: | No fixed expiration announced; certification remains valid for the corresponding Pega version |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Format: | Drag and Drop, Multiple Choice, Scenario-based Questions |
| Exam Price: | USD 175 |
| Exam Duration: | 90 minutes |
| Sample Questions: | Pegasystems PEGAPCDC86V1 Sample Questions |
| Exam Way: | Pearson VUE Testing Center or Pearson VUE Online Proctored Exam |
| Pre Condition: | Completion of the Pega Decisioning Consultant training path is recommended. No mandatory prerequisite certification is generally required. |
| Official Syllabus URL: | https://academy.pega.com |
Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 12% | - Policy Configuration
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Channels | 10% | - Channel Integration
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Decision Strategies | 25% | - Strategy Design
|
| Actions and Treatments | 12% | - Action Management
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 75 emails 25 SMSes
- B. 100
- C. 75 SMSes and 25 emails
- D. 150
Correct Answer: C 🗳️
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Segmentation
- C. Engagement policies and Arbitration
- D. Audience
Correct Answer: C 🗳️
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the starting propensity of the Platinum Plus card.
- B. Increase the context weight of the Platinum Plus card.
- C. Increase the action value of the Platinum Plus card.
- D. Increase the business weight of the Platinum Plus card.
Correct Answer: B 🗳️
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and reference it in the scorecard component.
- B. Add a decision table to a decision strategy and pass the credit score as the parameter.
- C. Add three contact policies that correspond to the three risk segments.
- D. Add the risk segmentation rules in the Results tab of the scorecard rule.
Correct Answer: C 🗳️
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