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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Administration database
B) The Contact Center Multimedia database
C) The Contact Center Manager Server database
D) The Communication Control Toolkit database

2. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A) Email address
B) Organization or group
C) Job function
D) Address

3. In Powered by Offer, when Is Fallback Twinning to an external device provided?

A) When simultaneous mode for the IP Office user is not available
B) When the mobile device loses contact with the IP Office In the cloud data center
C) When the IP Office phone loses contact with the IP Office In the cloud data center
D) After the mobile device rings an administer-able number of rings.

4. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They will gain greater flexibility.
B) They decrease solution complexity by reducing features.
C) They Improve and extend the mobile infrastructure.
D) They can shift to cloud storage for data and Information.

5. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Communication Control Toolkit
B) Orchestration Designer
C) Proactive Outreach Manager
D) Outbound Campaign Management Tool

Solutions: