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Last Updated: Aug 23, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya 74970X Practice Q&A's
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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Backup and restore procedures - Omnichannel DataStore management - Health checks and routine operations |
| Topic 2: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools |
| Topic 3: Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues |
| Topic 4: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Topic 5: Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
Avaya Oceana® Solution Support Sample Questions:
Question 1
After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
A. Context Store
B. ORC Rest Service
C. Unified Collaboration Model
D. Work Assignment
E. Messaging Service
Question 2
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
A. AgentControllerService
B. CustomerControllerService
C. WAlMRestService
D. ORCRestService
Question 3
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
A. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
B. Check if you get a PING response from Avaya Control Manager Server from Web Server.
C. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D. Verify If you can launch the Omnichannel Administration Utility successfully.
Question 4
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
A. RONA VDN
B. Transfer VDN
C. Ingress VDN
D. Routing VDN
Question 5
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A. OCP cluster
B. Each cluster
C. UAC cluster
D. Common Component cluster
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |
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