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Last Updated: Aug 07, 2026

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Avaya 6204.1 Practice Q&A's

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Avaya 6204.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Proactive Contact System Fundamentals- Architecture Overview
  • 1. System components and deployment model
    • 2. Dialing modes and campaign structure
      - Core Concepts
      • 1. Outbound contact strategies
        • 2. Agent and call flow basics
          Topic 2: Campaign Management- Campaign Design
          • 1. Contact list management
            • 2. Campaign setup and dialing strategies
              - Operational Control
              • 1. Performance tuning and optimization
                • 2. Real-time monitoring
                  Topic 3: Installation and Configuration- Integration
                  • 1. Avaya Aura integration components
                    • 2. CRM and telephony system integration
                      - System Setup
                      • 1. Server and application installation
                        • 2. Network and integration configuration
                          Topic 4: Troubleshooting and Maintenance- System Diagnostics
                          • 1. Performance troubleshooting
                            • 2. Logging and error analysis
                              - Maintenance Procedures
                              • 1. Backup and recovery operations
                                • 2. System updates and patching

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