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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. The relevant sources to be analyzed in order to set targets are:

A) External benchmarking
B) All the answers
C) Historical data
D) Market analysis

2. Which KPI should be used to balance "New customers (#)"?

A) Profitable customers (%)
B) Customer complaints due to poor service or product quality (%)
C) Time to process orders (# / time)
D) Increase market share to 20% by the end of the year

3. How often should KPIs be modified?

A) Once a year
B) As often as required by strategy / operational changes
C) Once a quarter
D) Once a month

4. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Training budget ($)
B) Training hours (#)
C) Staff competencies targeted through training (#)
D) Staff competencies meeting desired levels (%)

5. Which of the following statements is a qualitative KPI?

A) There is no such thing as a qualitative KPI
B) Error rate (%)
C) Service quality rating (# / score)
D) Customer satisfaction (%)

Solutions: