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Last Updated: Aug 23, 2026

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Pegasystems PEGACPCSD24V1 Practice Q&A's

PEGACPCSD24V1 PDF
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Rules15%- Decisioning and Automation
  • 1. Implement decision logic
  • 2. Automate customer service processes
  • 3. Configure business rules
Topic 2: Case Management10%- Service Request Creation
  • 1. Create new service requests
  • 2. Apply case creation best practices
  • 3. Control service request behavior through configuration
Topic 3: User Experience20%- Composite Desktop
  • 1. Define Composite best practices
  • 2. Create and manage Composite tabs
- Constellation User Experience
  • 1. Configure Constellation-based experiences
  • 2. Define Constellation UX best practices
Topic 4: Security10%- Application Security
  • 1. Customer data protection
  • 2. Access control configuration
  • 3. Role and privilege management
Topic 5: Channels15%- Messaging AI
  • 1. Configure Messaging AI
  • 2. Configure Email Bots
- Customer Interaction Channels
  • 1. Configure Pega Call
  • 2. Configure web messaging
  • 3. Benefits of Pega Digital Messaging
Topic 6: Data Integration15%- Data Management
  • 1. Storage options
  • 2. External storage configuration
  • 3. Configure data relationships
- Common Data Model
  • 1. Purpose of the Common Data Model
  • 2. Entities and Case Type relationships
  • 3. Components of the Common Data Model
Topic 7: Application Development15%- Architecture and Reuse
  • 1. Pega Center-out architecture
  • 2. Configure coexistence
  • 3. Modular Enterprise Reuse

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