Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which activity code type is typically used for non-customer-facing tasks?
Response:

A) Productive
B) Adherence-Based
C) Non-Productive
D) Call Handling

2. In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A) Setting the agent pay rate
B) Configuring compliance rules
C) Assigning a color code for visual identification
D) Defining whether it affects adherence

3. Which component in the Schedule Editor helps create load-based schedules?
Response:

A) Call Volume Manager
B) Activity Code Editor
C) Shift Optimizer
D) Schedule Generator

4. When setting up a work plan, which setting allows you to configure shift activities?
Response:

A) Schedule Editor
B) Activity Code Manager
C) Shift Configurator
D) Work Plan Editor

5. How can an administrator deny a time-off request in Genesys Cloud?
Response:

A) By altering the Schedule Forecast
B) Using the Real-Time Adherence Monitor
C) Within the Time-Off Requests Page
D) Through the Activity Code Editor

Solutions: