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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A) Highlight past photos and success stories and tag members who have joined past challenges.
B) Message new members and invite them to participate in the challenge.
C) Create posts to encourage people to sign up and have moderators answer any questions.
D) Start a secret group for people doing the challenge and post everything there.

2. A hair salon supplier wants to create an online community to boost online store sales. The goal is to track trends and showcase products.
Their mission is to become the leading source for style inspiration, which requires them to stay at the forefront of a fast-moving industry and maintain appeal among a mass audience.
On which set of KPIs should the community manager focus?

A) Reach Audience growth Sentiment
B) Reach Website traffic Audience growth
C) Reach Sentiment Website traffic
D) Website traffic Sentiment Audience growth

3. A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A) Create and track relevant keywords on social media channels
B) Activate a news alert for additional articles
C) Review comments on the company's press release post
D) Create a post specifically to gather feedback from the community

4. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Use the decline with feedback tool to remind people of the group rules they have violated
B) Create a poll in the community to ask whether new guiding principles should be introduced
C) Create and schedule content to reinforce the guiding principles of the community
D) Ask the members who go against group rules to explain themselves in the comments

5. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A) Use Group Insights to identify potential moderators
B) Encourage members to report content to admins
C) Reject all new membership requests
D) Set up post approval for all members
E) Remove all members who post in a non-local language

Solutions: