Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A) Record the entire call including DTMF tones and encrypt the recording at rest.
B) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
C) Use a pause-and-resume recording method to momentarily stop recording during payment entry.
D) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.

2. What is the primary purpose of a "pilot number" in a contact center?

A) It is a number for emergency services.
B) It is the main published number that customers dial to reach the contact center.
C) It is a test number used during the implementation phase.
D) It is a number used exclusively by agents to make outbound calls.

3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Call Recording
B) Skill-Based Routing
C) Interaction Correlation
D) IVR Self-Service

4. For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?

A) Power Dialing
B) Predictive Dialing
C) Progressive Dialing
D) Preview Dialing

5. Which SIP response code indicates that the called party is busy?

A) 180 Ringing
B) 200 OK
C) 486 Busy Here
D) 503 Service Unavailable

Solutions: