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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

Which one of the following is not a service of the IBM Passport Advantage offering?

A. software maintenance and support
B. software download and licensing
C. product updates
D. 24x7 support on all Problem Management Records (PMRs)

Question 2

The IBM Support Assistant (ISA) Blue tool is an?

A. internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
B. tool for both internal and external use
C. internal tool to capture audit trail information of customer navigation to support site.
D. externally available tool for customers

Question 3

Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:

A. open, update and list their PMRs.
B. register and ask for software support.
C. download official patches and fixes for their PMRs.
D. search for old PMRs, including their own.

Question 4

Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A. IBM Support Assistant
B. IBM Assist on Site
C. IBM Software Assistant
D. IBM Electronic Knowledge Database

Question 5

What is the best reason for quality written technical communication?

A. Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
B. To ensure our clients can read and understand emails.
C. Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
D. To ensure our customers can understand what has been written.

Solutions: