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  • ITSM20F.EN (IT Service Management Foundation based on ISO/IEC 20000)
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: Exin Certification

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ITSM20F.EN

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Last Updated: Aug 12, 2026

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EXIN ITSM20F.EN Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe importance of documentation and basic requirements for documentation
  • Explainthe activities and practical applicationof each process
Topic 2
  • Describe the service management objectives
  • Explainthe activities and practical application of each process
Topic 3
  • Describe the principles of continual improvement
  • Explain the activities and practical application for each process
Topic 4
  • Explainthe activities and practical application ofeach process
  • Outline the requirements for designing, building and transitioning new or changed services
Topic 5
  • Describe the key principles of producing and implementing a service management system
  • describe the objectives and service requirements
Topic 6
  • Explain the activities and practical application of each process
  • Explain how the organization and interested parties impact the SMS
Topic 7
  • Explainthe activities and practical application of each process
  • Explain the difference between an IT service and non-IT services

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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