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Last Updated: Oct 21, 2026

No. of Questions: 121 Questions & Answers with Testing Engine

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ITIL ITIL-4-Foundation Deutsch Practice Q&A's

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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 2
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 3
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 4
  • Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1

Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Dienstkonfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und die Unterstützungsfunktion jederzeit und dort verfügbar sind, wo sie benötigt werden.

  • A. Dienstleistungen
  • B. IT-Assets
  • C. Ergebnisse
  • D. Organisationen
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Welche Praxis erfordert am MEISTEN Mitarbeiter, die Fähigkeiten wie Empathie und emotionale Intelligenz demonstrieren?

  • A. Serviceschalter
  • B. Verwaltung von Serviceanfragen
  • C. Kontinuierliche Verwaltung
  • D. Problemmanagement
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Eine gute Möglichkeit, das ITIL-Leitprinzip „Keep it simple and practice“ anzuwenden, ist:

  • A. Nichts aus dem aktuellen Zustand wiederverwenden
  • B. Verstehen Sie, dass schnell nicht unvollständig bedeutet
  • C. Kommunizieren Sie so, dass das Publikum es hört
  • D. Übernehmen Sie eine Praxis, die leicht zu befolgen ist
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Was soll innerhalb einer Organisation konstant bleiben, auch wenn sich die Ziele der Organisation ändern?

  • A. Ergebnisse
  • B. Ausgänge
  • C. Leitprinzipien
  • D. Serviceangebote
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Was beschreibt ein ungelöstes Problem, das bereits analysiert wurde?

  • A. Eine Problemumgehung
  • B. Ein Vorfall
  • C. Ein Risiko
  • D. Ein bekannter Fehler
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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