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Last Updated: Oct 05, 2026
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EXIN ITIL Practice Q&A's
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EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - General management practices
|
| ITIL Service Value System | 20% | - Governance - Continual improvement - Practices - Guiding principles - Service value chain |
| Guiding Principles | 18% | - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate - Focus on value - Think and work holistically - Progress iteratively with feedback - Start where you are |
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| Service Value Chain Activities | 15% | - Plan - Obtain/build - Deliver and support - Design and transition - Improve - Engage |
| Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management - Products and services, service offerings |
EXIN ITIL Foundation (V4) Sample Questions:
Which is NOT a component of the service value system?
- A. Governance
- B. Practices
- C. The four dimensions of service management
- D. The guiding principles
Correct Answer: C 🗳️
Which is a purpose of the 'service desk' practice?
- A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- B. To capture demand for incident resolution and service requests
- C. To set clear business-based targets for service performance
- D. To maximize the number of successful IT changes by ensuring risks are properly assessed
Correct Answer: B 🗳️
Which BEST describes the purpose of the 'improve' value chain activity?
- A. To continually improve all products and services across all value chain activities
- B. To organize a major improvement initiative into several smaller initiatives
- C. To make new and improved services and features available for use
- D. To ensure a shared understanding of the vision and improvement direction for all products and services
Correct Answer: A 🗳️
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Which practice balance management of risk with maximizing throughput?
- A. Incident management
- B. Change enablement
- C. Continual improvement
- D. Problem management
Correct Answer: B 🗳️
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Which is considered by the 'partners and suppliers' dimension?
- A. Working with an integrator to manage relationships
- B. Using artificial intelligence
- C. Defining controls and procedures
- D. Using formal roles and responsibilities
Correct Answer: A 🗳️
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