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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is NOT a component of the service value system?

A) Governance
B) Practices
C) The four dimensions of service management
D) The guiding principles

2. Which is a purpose of the 'service desk' practice?

A) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
B) To capture demand for incident resolution and service requests
C) To set clear business-based targets for service performance
D) To maximize the number of successful IT changes by ensuring risks are properly assessed

3. Which BEST describes the purpose of the 'improve' value chain activity?

A) To continually improve all products and services across all value chain activities
B) To organize a major improvement initiative into several smaller initiatives
C) To make new and improved services and features available for use
D) To ensure a shared understanding of the vision and improvement direction for all products and services

4. Which practice balance management of risk with maximizing throughput?

A) Incident management
B) Change enablement
C) Continual improvement
D) Problem management

5. Which is considered by the 'partners and suppliers' dimension?

A) Working with an integrator to manage relationships
B) Using artificial intelligence
C) Defining controls and procedures
D) Using formal roles and responsibilities

Solutions: