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Last Updated: Aug 03, 2026
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Manage e-commerce (15-20%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
Configure Dynamics 365 Commerce Headquarters (25-30%)
Configure and manage Dynamics 365 Commerce call centers (10-15%)
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
The Microsoft MB-340 exam objectives are
Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.
Provide input on business processes and data requirements related to the implementation of Dynamics 365.
Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.
Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).
Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
Microsoft Dynamics 365 Commerce Functional Consultant exam is one of the important certifications of Microsoft certification. This exam is a well-known and exciting certification in the IT world. Many successful people have taken this test before, and it is also popular in the industry. MB-340 exam dumps are now available on PracticeMaterial.
If you are looking out for professionals who are Microsoft MB-340 Certified, Microsoft Dynamics 365 is the right platform to hire experts. With the growing demand for Dynamics 365 specialists all over the globe, there is a dearth in the number of such experts. Microsoft Dynamics 365 is a powerful platform for business applications which is also covered in MB-340 exam dumps. It is an open-source cloud-based enterprise solution for customer relationship management and business processes that integrate other third-party applications. No matter what industry you belong to, Dynamics 365 has the ability to support your needs in the most effective way. Incorporating almost all features that are available in other business applications like Microsoft CRM, the platform encompasses a wide range of out-of-the-box functionalities. Due to this reason, there has been a drastic increase in the demand for such experts.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Process call center orders and inquiries - Configure fraud detection rules and order holds - Set up product catalogs and scripts - Create and configure call center channels |
| Topic 2: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons - Configure product hierarchy, attributes, and assortments - Configure customer affiliations and groups |
| Topic 4: Manage e-commerce | 15-20% | - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Configure e-commerce site channels and navigation - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features |
| Topic 5: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Set up POS functionality, profiles, and permissions - Configure offline mode and inventory visibility - Manage cash management, shifts, and store operations - Define return policies and transaction processing - Configure retail stores, registers, and devices |
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