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Last Updated: Nov 05, 2026
No. of Questions: 134 Questions & Answers with Testing Engine
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Oracle 1Z0-1003-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Routing and Scheduling | - Optimization and dispatch rules - Routing engine configuration |
| Topic 2: Reporting and Monitoring | - Operational dashboards and analytics - Workload and performance monitoring |
| Topic 3: Oracle Field Service Cloud Core Concepts | - Field service operational concepts - System architecture and data model |
| Topic 4: Business Rules and Service Management | - Service request handling - Business rules configuration |
| Topic 5: Configuration and Administration | - Users, resources, and activity types configuration - Calendars and working time setup - Skills and work zone configuration |
Everything You Need to Know: Oracle 1Z0-1003-21 Exam
The 1Z0-1003-21 exam is a core requirement for the Oracle Field Service 2021 Implementation Essentials certification at the Professional level. Earning this validates your skills for credentials like Oracle Field Service Cloud Certified Implementation Specialist.
The official examination fee is $245 USD (varies by country), and you must achieve a score of 68% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No strict prerequisites required, but familiarity with Oracle Field Service Cloud implementation and administration is recommended.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored exam or test center (Oracle Pearson VUE delivery). You can sign up here:
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The syllabus is divided into 5 main domains. Key areas include "Business Rules and Service Management", "Configuration and Administration", "Reporting and Monitoring". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Oracle Field Service 2021 Implementation Essentials Sample Questions:
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
- A. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
- B. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
- C. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
- D. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
Correct Answer: C 🗳️
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?
- A. Select the 'In' operator option when specifying the filter conditions.
- B. Select the 'Is not empty' option when specifying the filter conditions.
- C. Select the'Contains' operator option when specifying the filter conditions.
- D. Select the 'Dynamic' option when specifying the filter conditions.
Correct Answer: B 🗳️
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the daywhen making automated assignments.
What two configurations are required to be in place to support this requirement?
- A. The resource type setting "Working time includes travel to first activity" must be selected.
- B. Resource's Home Zone Centermust be assigned for each weekday routing should assign that resource work.
- C. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
- D. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
Correct Answer: A,D 🗳️
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:
What is a valid reason why the "items" parameter is empty?
- A. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.
- B. No relevant eventswere specified within the body of the request
- C. There are no new subscription events as of the specified page identifier.
- D. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.
Correct Answer: D 🗳️
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?
- A. Deselect the "Dynamic" option when specifying the filter conditions.
- B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.
- C. Ensure that the assigned User Type has read/write access to the Filters configuration screen.
- D. Select the "Dynamic" option when specifying the filter conditions.
Correct Answer: B 🗳️
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