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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Creation and lifecycle management
    • 2. Search and recommendation usage
      Topic 2: Field Service and Dispatch- Field service operations
      • 1. Scheduling and dispatch rules
        • 2. Work order management
          Topic 3: Oracle Fusion Service Overview- Core Service Architecture
          • 1. Service request lifecycle management
            • 2. Fusion Service data model and components
              - Service Configuration Basics
              • 1. Security roles and access control
                • 2. Basic setup and administration
                  Topic 4: Integrations and Extensions- Integration capabilities
                  • 1. REST APIs and integration flows
                    • 2. Third-party system integration
                      Topic 5: Service Request Management- Customer interaction handling
                      • 1. Communication templates and notifications
                        • 2. Omnichannel support processes
                          - Case and ticket handling
                          • 1. SLAs and escalation management
                            • 2. Creation, routing, and assignment rules
                              Topic 6: Reporting and Analytics- Service analytics
                              • 1. Dashboards and KPIs
                                • 2. Operational reporting

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question 1

                                  Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
                                  Which four steps are required to define this new category?

                                  A. Select Create Category > Create Top-Level Category.
                                  B. Check the Active flag.
                                  C. Select Create Category > Create Child Category.
                                  D. Select Status = "Active".
                                  E. Select the task Manage Service Request Categories.
                                  F. Complete Category Name.
                                  G. Select Service Catalog in Functional Areas.


                                  Question 2

                                  Your customer asked you to modify the default severity value for new service requests.
                                  Which three steps should you follow to make the change?

                                  A. Unlock and publish the new selected profile value.
                                  B. Lock the Profile Option for editing.
                                  C. Select View > Detach.
                                  D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                  E. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
                                  F. Modify the Profile Value and save.


                                  Question 3

                                  Which statement is correct when describing the process of adding assignment rules from Service Setup?

                                  A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
                                  B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
                                  C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
                                  D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.


                                  Question 4

                                  Which four actions does the REST API for Service Requests (SRs) allow?

                                  A. Update SR milestone
                                  B. Create SR
                                  C. Update SR assignee
                                  D. Delete SR by SR number
                                  E. Delete SR by SR title


                                  Question 5

                                  Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  A. Verify that Eligible for Service is selected on the product item.
                                  B. Verify that Root Catalog is selected on the product groups.
                                  C. Validate that the product item is active and published.
                                  D. Validate that Allow Duplicate is selected on the product item.


                                  Solutions:

                                  Question 1
                                  Answer: A,C,D,E
                                  Question 2
                                  Answer: A,E,F
                                  Question 3
                                  Answer: C
                                  Question 4
                                  Answer: A,B,C,D
                                  Question 5
                                  Answer: C

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