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Exam Code: 1z1-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

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1z1-325

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Last Updated: Sep 13, 2026

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Oracle 1z1-325 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create Agent Workflows
Topic 2
  • Create Agent scripts within the Scripts Explorer
Topic 3
  • Create Profiles
Topic 4
  • Create Customizable Menus
Topic 5
  • Create and implement Navigation Sets
Topic 6
  • Staff Management
Topic 7
  • Create Staff Acco

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-325

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