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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company's leadership and HR.
The HR director discovers that many employees lost trust in HR after an HR manager read sensitive emails from employees out loud during a company meeting. How should the HR director address this?

A) Issue a companywide statement that describes the company's privacy practices.
B) Meet with the HR manager to discuss the effects of these actions on employee morale.
C) Mentor the HR manager about effective communication techniques.
D) Document a formal warning in the HR manager's personnel file.

2. The executive leadership team at a global IT company with over 300,000 employees in 140 countries decides they want more information about the state of the talent at the organization. They are concerned that they do not have enough insight about the talent pool across the organization. This has prevented HR from identifying and planning for retention risks and has caused delays in filling critical positions. Additionally, leaders across the organization lack an effective way to identify the best staff for their teams and must rely on recommendations from others. The VP of HR is asked to identify a talent management software solution and oversee its companywide implementation.
Which action should the VP of HR take first to identify a talent management software solution?

A) Determine the budget available for the purchase and implementation of the software system.
B) Conduct a needs analysis to understand the requirements needed to address the current risks.
C) Contact colleagues at similar organizations to ask which software solution they use.
D) Ask the IT department for information related to the technological constraints of the organization.

3. A CEO is searching for a solution to the increase in health insurance costs. Which benefit should the chief human resource officer suggest to help reduce the high expenses?

A) Flexible sick leave
B) Health care plans
C) Wellness programs
D) Employee assistance programs

4. What design structure allows an organization to capitalize on existing expertise across different departments as opposed to seeking external skilled resources?

A) Divisional
B) Hollow
C) Functional
D) Matrix

5. What is a "top-heavy" 401 (k) plan?

A) A plan with more than 60% participation by executives
B) A plan with an average deferral by highly compensated employees at 2% greater than non-highly compensated employees
C) A plan with less than 60% participation by non-highly compensated employees
D) A plan with greater than 60% of its total value in the accounts of "key" employees

Solutions: