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Last Updated: Oct 31, 2026
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Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.
The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.
In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures |
| Troubleshoot mail flow issues | 20-25% | - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results - Troubleshoot mail flow rules and routing issues |
| Troubleshoot mail client issues | 20-25% | - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Resolve Outlook connectivity and profile issues - Troubleshoot Outlook on the web access and functionality |
| Troubleshoot compliance and retention issues | 25-30% | - Address data loss prevention (DLP) issues - Troubleshoot in-place holds and litigation holds - Resolve eDiscovery and content search problems - Manage retention policies and retention labels |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Manage mailbox and recipient configuration - Fix mailbox database and quota issues - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems |
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