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Updated: Jul 02, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?
A) SIP normalization scripts
B) Static RTP pinning
C) CAC and adaptive video resolution
D) H.323 gatekeeper zones
2. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
A) SIP OPTIONS timeout
B) Missing SRTP encryption
C) Browser pop-up restrictions
D) Codec mismatch between trunks
3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
A) Configure the Scripted AI Agent.
B) Add the Media Stream node after the Agent Answered event.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.
4. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
A) Random Early Detection only
B) NAT prioritization
C) DSCP EF for voice media
D) Best-effort forwarding
5. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
A) Customer Session Record
B) Agent Activity Record
C) Customer Activity Record
D) Agent Session Record
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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