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Updated: Jul 25, 2026
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ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:
- • Service strategy;• Service design;• Continuous service improvement.
How to book the ITIL Foundation Exam
These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
EXIN ITILFND Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Foundation (ITIL 4) Exam |
| Exam Number: | ITILFND |
| Exam Price: | USD 180–385 (varies by region/reseller) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Available Languages: | English, Spanish, French, German, Dutch, Portuguese, Chinese, Japanese, Arabic, Polish, Russian |
| Exam Duration: | 60 (75-90 for non-native speakers) |
| Exam Format: | Multiple Choice, Closed-book, Single-best answer |
| Certificate Validity Period: | Lifetime (no expiration) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL Expert ITIL Master |
| Recommended Training: | EXIN Official Training Providers ITIL 4 Official Publication |
| Exam Registration: | Pearson VUE Test Centers EXIN Official Registration |
| Sample Questions: | EXIN ITILFND Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
Conclusion
Ever since its inception, ITIL has continued to bring transformation in how IT-based businesses provide service to their customers even as they seek to keep being aware of the business needs. The best practices associated with ITIL are responsible for how organizations are managing their IT assets, offer improved customer service, cut cost, enhance internal communication, and more. Therefore, the ITILFND exam is a necessity for those who wish to flourish in this field by helping the organizations they work for utilize the ITIL methodology.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key ITIL Practices | 33% | - Service management practices
|
| Topic 2: Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Stakeholders and value co-creation - Value, outcomes, costs and risks |
| Topic 3: Four Dimensions of Service Management | 17% | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
| Topic 4: ITIL Guiding Principles | 15% | - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Focus on value - Start where you are - Collaborate and promote visibility |
| Topic 5: ITIL Service Value System | 20% | - Governance - Overview and purpose - Continual improvement - Service value chain |
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