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Updated: Oct 16, 2026

No. of Questions: 103 Questions & Answers with Testing Engine

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Avaya 3000-2 Exam Overview:

Certification Vendor:Avaya
Exam Name:ACSS Small and Medium Enterprise (SME) Communications
Exam Number:3000-2 / 3000.2
Available Languages:English
Related Certifications:Avaya Certified Support Specialist (ACSS) – IP Office Platform Support
Avaya Certified Integration Specialist (ACIS) – IP Office Implementation
Real Exam Qty:103
Exam Format:Multiple Choice Questions (MCQs)
Sample Questions:Avaya 3000-2 Sample Questions
Exam Way:Delivered via Avaya Learning Center online testing or authorized proctored exam platforms such as Pearson VUE (subject to current Avaya credential program delivery methods).
Pre Condition:Experience administering Avaya IP Office systems is recommended; official Avaya training may be required for credential track eligibility.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office SME Communications Fundamentals- Platform and Components Overview
  • 1. Small and Medium Enterprise (SME) communications architecture
  • 2. Network readiness and capacity for VoIP
  • 3. IP Office system components and modules
Topic 2: Feature Implementation and Services- IP Office Functional Services
  • 1. Call routing and hunt groups
  • 2. Time profiles and routing rules
  • 3. VoiceMail Pro setup and configuration
Topic 3: Troubleshooting and Maintenance- Problem Analysis Techniques
  • 1. Software and hardware troubleshooting
  • 2. System status and logs
  • 3. Debugging common issues
Topic 4: Installation, Configuration and Licensing- System Setup Tasks
  • 1. Trunk and expansion card setup
  • 2. License requirements and management
  • 3. Server and hardware configuration

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

  • A. Time Profile
  • B. Time of Day Forwarding
  • C. Incoming Call Route Fallback Destination
  • D. Forward Hunt Group Calls
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

  • A. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
  • B. Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
  • C. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
  • D. Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

  • A. Secondary VoiceMail Pro Server installed on the network
  • B. License for the secondary VoiceMail Pro Server
  • C. Backup Server IP Address configured on IP Office
  • D. Primary Server IP Address configured on the secondary server
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #4

A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

  • A. Telnet session to the IP Office
  • B. SSH session to the IP Office address
  • C. Web session to the IP Office address
  • D. Call Status Application
  • E. System Status Application
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

Question #5

A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

  • A. a packet sniffing trace
  • B. an IP Office Monitor trace with AVRIP options enabled
  • C. an IP Office Monitor trace with H.323 options enabled
  • D. an IP Office Monitor trace with Real Time Audio trace options enabled
  • E. a current Network Assessment
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

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