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Updated: Aug 03, 2026
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Avaya 6002-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam |
| Exam Number: | 6002-1 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 90–105 |
| Real Exam Qty: | 60–69 |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years |
| Passing Score: | 68%–70% |
| Available Languages: | English, Japanese |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya Aura CM Messaging Implementation Implementing Avaya Aura Communication Manager R6.0 |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 6002-1 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers via Avaya Learning Partner network |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Communication Manager, basic networking knowledge, and familiarity with Avaya implementation tools |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features, Protocols & Interoperability | 15% | - Shuffling, hairpinning, and media management - SIP, H.323, and DCP protocols - Integration with Session Manager and third-party systems - Encryption and security settings |
| Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Server platforms and templates - System Platform and WebLM licensing - Survivable remote and duplex configurations - Software installation and upgrade procedures |
| CM Messaging Integration & Configuration | 20% | - Integration with Communication Manager - CM Messaging server installation - Mailbox and user provisioning - Voice mail features and call coverage |
| System Configuration & Administration | 30% | - SAT commands and system parameters - IP endpoints, DCP, and SIP devices - Trunk groups, signaling, and call routing - Media gateways and circuit packs |
| Maintenance, Monitoring & Troubleshooting | 10% | - Common fault isolation and resolution - Gateway and endpoint troubleshooting - Backup and restore procedures - Alarm monitoring and logging |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. Which three procedures are used to determine whether a gateway with a survivable remote server has lost its H.248 link (connection) to the main (Primary) servers? (Choose three)
A) Execute the SAT command List media-gateway from the remote survivable server, to determine whether the media gateway is registered with a survivable server
B) Execute the Communication Manager command display alarms, to see whether the Link Loss Delay timer has expired
C) Execute the SAT command status media-gateways, to determine which media gateways are not registered to the main server
D) Execute the Communication Manager command display alarms, to see whether the No Service Timeout Timer (NSTT) has expired
E) Execute the command status H.248 line from the remote gateway, to determine whether the link to the main server is active
2. When using the Avaya Site Administration GSDI interface, which command would be use to built a new telephone set with the extension of 1000?
A) Build station 1000
B) New station 1000
C) Add station 1000
D) Add set 1000
3. Which three are tests that can be performed to Verify a communication manager Messaging 6.0 application is working properly? (Choose three)
A) Call the messaging Hunt Group
B) Check the messaging port status using the display port command
C) Check the messaging port status using the status port command
D) Perform message waiting indication test
E) Verify the hunt group status
4. Which Avaya G450 Module provides 8 DCP ports?
A) MM712
B) MM711
C) TN2224
D) MM7202
5. A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]
A) Verify that the processor Ethernet mode is enabled in the Server.
B) Set a static IP address on a laptop and see if the server can be pined
C) Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
D) Verify that the TN2602 Media resources circuit pack has the correct IP settings.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: C | Question # 3 Answer: A,D,E | Question # 4 Answer: A | Question # 5 Answer: C,D |
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