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Updated: Jul 26, 2026
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Avaya 3302 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center Control Manager Implementation and Maintenance Exam |
| Exam Number: | 3302 |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 70 |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Contact Center Solutions |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Contact Center Control Manager Implementation & Maintenance Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3302 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers / Online proctored |
| Pre Condition: | Recommended: Hands-on experience with Avaya ACCCM and related contact center products; no mandatory prerequisite exam |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACCCM Architecture & Components | 20% | - Database and licensing - Web interface and navigation - Server components and services - System overview and functionality |
| Topic 2: Installation & Deployment | 25% | - Server installation and configuration - Prerequisites and compatibility - License activation and setup - Post-installation validation |
| Topic 3: Configuration & Administration | 20% | - Roles and permissions - System parameters and settings - User, agent and extension management - Schedule server and automation tasks |
| Topic 4: Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issues and resolution - Backup and restore procedures - Log analysis and monitoring - Upgrades and updates |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)
A) Application Server
B) Database Server
C) ACCCM Web Portal
D) Import Server
E) Synchronization Server
2. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
B) The login ID for the Web Service was not configured correctly.
C) The Database Port is setto 1433.
D) The Web Service URL was not configured correctly.
3. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?
A) Internet Explorer 6,7 and 8
B) Mozilla Firefox3.6 with IEView Add on
C) InternetExplorer7, 8and 9
D) Google Chrome 4.1
4. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
A) Active Directory Logins
B) ACCCM Location(s), CM and the Organization Chart
C) Dial Plan Range
D) ACCCM Supervisor, Administrator and users
5. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
A) The ACCCM database can be co-resident with the application server.
B) The ACCCM database can beinstalledon a dedicated server.
C) The ACCCM database canonly be installed co-resident with the application server.
D) The ACCCM database can only be installed on a dedicated server.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,B |
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