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| Section | Objectives |
|---|---|
| Database and Services | - Database Architecture
|
| Installation and Configuration | - System Setup
|
| General System Management | - Language Support
|
| Integration and Connectivity | - Third Party Integration
|
1. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
A) Run Windows netdiagtest.
B) Use the Ping command to test connectivity.
C) Run Windows Dcdiag.exe tool.
D) Use the ODBC connector on Windows to verify communication.
2. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?
A) authconfig.xml
B) passwdconf.xml
C) passwd.conf
D) nav360config.xml
3. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?
A) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
B) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM role is assigned to the New York location.
4. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?
A) afteryou install Microsoft Windows 2008 Server R2
B) after you install ACCOM
C) after you install the Microsoft SQLServer
D) after you selectACCCM services
5. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
A) Site, Location, Department, Team
B) Site, Department, Team, Virtual Site, Virtual Group
C) Site, Virtual Site,Virtual Group
D) Site, Department,Team
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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