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Last Updated: Nov 07, 2026

No. of Questions: 54 Questions & Answers with Testing Engine

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Avaya 3301 Practice Q&A's

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Tight on study time? PracticeMaterial condenses the Avaya Aura Contact Centre Maintenance & Troubleshooting objectives into 54 focused practice questions, so the hours you have in 2026 actually count. Work through them at your own pace and walk into the 3301 exam with a plan.

Avaya 3301 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting Tools & Methodology15%- Systematic troubleshooting approach
- Diagnostic tools and log analysis
Topic 2: Maintenance Procedures20%- Backup and restore operations
- Routine system maintenance
- Software updates and patches
Topic 3: Avaya Aura Contact Center Architecture15%- Core components overview
- System integration and dependencies
Topic 4: High Availability & Business Continuity20%- Redundancy and failover mechanisms
- Disaster recovery procedures
Topic 5: Troubleshooting Core Components30%- Communication Manager
- Messaging and reporting services
- Contact Center Manager Server (CCMS)
- Contact Center applications and services

3301 Exam FAQs: What Candidates Ask Most

Yes. PracticeMaterial provides a free PDF demo of the 3301 practice questions, so you can check the format and quality before paying anything. Every purchase also includes 365 days of free updates, and once that period expires you can extend the update service at a 50% discount from your member zone.

The 3301 exam gives you 90 minutes to work through 54–60 questions, so the clock moves faster than most candidates expect. Keep a steady pace on every item, flag the ones that stall you, and circle back with the time you have banked instead of getting stuck. Time pressure is mostly a rehearsal problem: run at least one full timed mock in the PracticeMaterial test engine before your appointment, and the real countdown will feel familiar rather than threatening.

The 3301 exam — officially titled Avaya Aura Contact Centre Maintenance & Troubleshooting Exam — is the Avaya test you pass to earn the ACSS - Avaya Aura Contact Center certification. It sits at the Specialist level of the Avaya certification program. Related certifications include Avaya Aura Contact Center Implementation, Avaya Aura Contact Center Administration. If that is the credential you are after, the 54 practice questions at PracticeMaterial map directly to its official objectives.

The Avaya Aura Contact Centre Maintenance & Troubleshooting blueprint is organized into 5 domains. The first three are:

  • Troubleshooting Tools & Methodology (15%)
  • High Availability & Business Continuity (20%)
  • Maintenance Procedures (20%)

The complete, current topic list appears in the exam outline section above — review it before you start drilling the PracticeMaterial practice questions.

No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center

Eligibility rules do change, so confirm the current requirements on the official exam page before you apply: https://downloads.avaya.com/css/P8/documents/100142082.

If you take the corresponding 3301 exam within 60 days of purchase and do not pass, you can apply for a full refund under our money-back guarantee. Send a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date, and your claim will be processed within 7 days. Keep in mind that the candidate name must match the purchaser name, and the guarantee does not cover attempts made within 3 days of purchase, materials that were downloaded but never used in an actual exam sitting, free resources, or expired orders. If you would rather keep studying, you can swap the refund for two free exam products of equal value while keeping the update service on your original purchase. Delivery itself is instant: the files are emailed to you within one minute of payment (if nothing arrives within 2 hours, check your spam folder and contact our support team), and there is no limit on how many computers you install them on.

You can register for the 3301 exam through any of these official channels:

Depending on your location, you can take the 3301 exam Online proctored or at authorized Pearson VUE test centers.

The passing score for the 3301 exam is 70% / Not officially disclosed, and the official registration fee is USD 125. Remember that an unsuccessful attempt means paying the full USD 125 again to retake it, so booking too early is the expensive way to find out you are not ready. Test yourself with the PracticeMaterial practice questions first; once you can clear 70% / Not officially disclosed comfortably on timed runs, scheduling the real exam becomes a much safer bet.

Avaya points 3301 candidates to the following official training options:

Whichever course you pick, round it out with the 54 practice questions at PracticeMaterial — courseware builds the theory, and timed practice turns it into exam-day speed.

Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:

Question #1

Where are current SIP messages logged by Contact Center Manager Server?

  • A. D:\Avaya\Logs\CCMS\SGM\SipMessages0
  • B. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
  • C. C:\Avaya\logs\CCMS\SipMessages0
  • D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)

  • A. Contact Center Manager Administration
  • B. Security framework
  • C. License Manager
  • D. Avaya Aura Agent Desktop
  • E. Avaya Media Server
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

In the design architecture of SIP, there is a logical entity that is capable of receiving delivery of Subscriptions, caching subscription conditions, and then causing transmission upon status changes Which SIP component provides these services?

  • A. Network Routing Service
  • B. Registrar
  • C. User Agent Server
  • D. Presence Agent
  • E. User Agent Client
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

You are planning a migration of an existing Avaya IMI-S Contact Center RIs.7.0 installation to Avaya Aura Contact Center (AACC) RIs.6.x. The Installation consists of standalone Contact Center Mai Server (CCMS), Contact Center Manager Administration (CCMA) and Communication Control Toolkit servers. You plan to migrate each server during a separate maintenance window.
In which order must you perform the server migrations?

  • A. Migrate the CCT server, then the CCMS server, then the CCMA server.
  • B. Migrate the CCMA server, then the CCT server, then the CCMS server.
  • C. Migrate the CCMS server, then the CCT server, then the CCMA server.
  • D. Migrate the CCMA server, then the CCMS server, then the CCT server.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?

  • A. Put the Avaya MS in "Lock" mode.
  • B. Put the Avaya MS in "Pending Lock" mode.
  • C. Put the Avaya MS in "Maintenance" mode.
  • D. Put the Avaya MS in "Standby" mode.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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