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  • 3314 (Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam)
Exam Code: 3314
Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

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3314

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Last Updated: Aug 03, 2026

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Avaya 3314 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Use AAEP troubleshooting isolation tools, logs and processes
  • Describe the steps to configure the EPM for Email and SMS
Topic 2
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities
Topic 3
  • Configure Avaya Aura Experience Portal (AAEP) features and functions
  • Describe the Experience Portal External Systems
Topic 4
  • Describe the capabilities of CMS RT Socket-based Routing
  • Use POM troubleshooting procedures and tools
Topic 5
  • Describe the standard POM reporting capabilities
  • Describe the AAEP and POM architecture
  • Explain how agent scripts are created and used
Topic 6
  • Verify the prerequisites to the POM installation
  • Configure Intelligent Customer Routing (ICR)
Topic 7
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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