Salesforce CRT-211 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Data Relationships
• Territory Management
• Determining Appropriate Sharing Solutions

2. Automation, Change Management, and Auditing

• Sandboxes
• Deployment Tools
• Auditing and Monitoring
• Change Management Options

3. Analytics and Data Management

• Creating Reports
• Dashboards
• Report Types
• Data Quality Features and Policies

4. Sales, Service, and Content Applications

• Forecasting
• Entitlements
• Salesforce Knowledge
• Products, Price Books, Schedules, and Quotes
• Content Management
• Service Cloud Console Toolkit

5. Customization: Fields

• Maintain data quality
• Create selection fields: picklists and lookups
• Create new custom fields
• Administer standard fields
• Work with page layouts
• Create formula fields
• Work with record types and business processes

6. Managing Data

• Mass delete records
• Keep records up to date with Data.com and social accounts and contacts
• Import new records using import wizards
• Back up data with a weekly export
• Update existing records with the data loader
• Mass transfer records between users

7. Reports and Dashboards

• Filter reports
• Summarize report data with formulas and visual summaries
• Run and modify reports
• Build dashboards
• Print, export, and email reports
• Create new reports with the report builder

8.Automation

• Manage email administration
• Automate leads and cases
• Set up workflow rules and Process Builder

9. Managing the Support Process

• Analyze support data with reports and dashboards
• Enable collaboration in the Service Cloud
• Automate the support process
• Understand the Salesforce Console