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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Of the following process improvement methodologies, which MOST directly engages the customer in the process?

A. Experience-Based Design
B. Six Sigma
C. Lean
D. Total Quality Management

Question 2

Which is the MOST effective example of staff recognition?

A. Reading a positive patient letter during a town hall meeting
B. Thanking the staff for their efforts during a personal visit from the senior leader
C. Sharing positive patient comments in the organization's newsletters
D. Posting patient experience scores in public areas for everyone to see

Question 3

Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?

A. Pricing of the vendor ' s services
B. Use of externally validated and reliable survey instruments
C. Ability to provide reliable longitudinal data
D. Use of the vendor by competitors

Question 4

In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A. As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
B. As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
C. As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
D. As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.

Question 5

Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A. Train and coach PFAC members on committee participation so that they are valuable contributors.
B. Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
C. Explain to the committee members that there will be patients (PFAC members) present at the meetings.
D. Provide PFAC members with key talking points to guide their involvement with committees.

Solutions: