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Last Updated: Aug 25, 2026
No. of Questions: 152 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measurement and Analysis | 23% | - Designing and implementing experience measurement - Reporting findings and driving improvement - Analyzing and interpreting results - Collecting and validating feedback data |
| Topic 2: Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Promoting person-centered care principles - Engaging patient and family voices - Advocating for patient rights and values |
| Topic 3: Design and Innovation | 22% | - Evaluating impact of changes - Co-designing solutions with patients and families - Innovating processes and services - Integrating experience into design |
| Topic 4: Organizational Culture and Leadership | 26% | - Advancing the profession and practice - Leading experience strategy and vision - Aligning governance and resources - Building supportive culture and capability |
Question 1
Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?
A. Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
B. Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
C. Development of a list of websites for employees to use in order to access organization and department- level data when needed
D. Development of performance reports by individual teams posted on communication boards
Question 2
The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?
A. To ensure that all stakeholders review the plan of care in a collaborative manner
B. To support the spouse, who needs more support than the patient at this time
C. To discuss palliative care, which is the most important aspect of the situation
D. To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
Question 3
A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?
A. A Six Sigma control plan
B. An inter-rater reliability tool
C. A "5 Whys" exercise
D. A regression analysis
Question 4
Which is a critical characteristic of effective feedback?
A. Comprehensive
B. Transparent
C. Empathetic
D. Timely
Question 5
What measures the dispersion of the data set?
A. Median
B. Variance
C. Distance
D. Mode
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
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