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Last Updated: Aug 24, 2026
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Pegasystems PEGACPCSD23V1 Practice Q&A's
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 15% | - Omnichannel Customer Service
|
| Topic 2: Data Integration | 15% | - Common Data Model
|
| Topic 3: Interaction Management | 20% | - Customer Interaction Handling
|
| Topic 4: Reporting | 5% | - Reporting and Analytics
|
| Topic 5: Case Management | 10% | - Service Request Management
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| Topic 6: User Experience | 20% | - Customer Service User Interface
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| Topic 7: Application Development | 15% | - Application Design
|
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